Contract Type: Full-Time Contract (40 hrs/week – long-term engagement)

Location: Remote – Tamil Nadu, Karnataka, Pondicherry (India) + Sri Lanka (Colombo)

Experience: 2–5 years of relevant Business Analysis / Product Ownership experience

Role Overview

We are looking for a Senior Business Analyst who combines strong requirements engineering fundamentals with hands-on process mapping and solutioning capability. This role owns the translation of business needs into clear, actionable, and technically feasible solutions — from requirement elicitation and process/workflow diagramming through documentation, Agile delivery, and UAT sign-off. The ideal candidate is equally comfortable running a stakeholder workshop, drawing a swimlane diagram of a broken process, and writing the user stories that fix it. 

Key Responsibilities 

• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and workflow observation. 
• Create and maintain current-state and future-state process flow diagrams and process maps (e.g., swimlane, BPMN-style) using tools such as Visio, Lucidchart, or Draw.io, to make workflows and handoffs explicit to both business and technical audiences. 
• Own solutioning: translate business problems into scalable, well-documented functional solution designs, working with Engineering to validate technical feasibility and implementation approach. \
• Author Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, acceptance criteria, and requirement traceability matrices. 
• Conduct gap analysis (as-is vs. to-be) and recommend process, workflow, or system improvements. 
• Participate in Agile ceremonies — sprint planning, backlog grooming/refinement, sprint review — and help prioritize requirements in partnership with Product Owners and Scrum teams. 
• Act as the primary liaison between business stakeholders and Engineering, QA, and UX teams; facilitate requirement walkthroughs and design reviews. 
• Define UAT scenarios, coordinate UAT execution with business users, and validate delivered features against acceptance criteria before release sign-off. 
• Support defect triage and root-cause discussions, ensuring solutions address the underlying process gap and not just the reported symptom. 
• Maintain documentation standards and contribute to process-quality initiatives (e.g., audit readiness, CMMI-aligned documentation) where applicable. 

Required Qualifications & Skills

• 2–5 years of experience as a Business Analyst, Product Owner, or in a comparable requirements/product role.
• Demonstrated, hands-on experience producing process flow diagrams and process maps using tools such as Visio, Lucidchart, or Draw.io — not just narrative process descriptions. 
• Proven solutioning experience — able to move from a business problem to a documented, technically validated solution design.
• Strong command of BRD/FRD authoring, user stories, and acceptance criteria (Given/When/Then or equivalent). 
• Working experience with Agile/Scrum delivery (sprint planning, backlog grooming); exposure to Kanban is a plus. 
• Strong stakeholder management and cross-functional collaboration skills across Engineering, QA, UX, and business teams. 
• Experience planning and coordinating UAT cycles. 
• Proficiency with requirement/project tracking tools such as Jira, Confluence, or Azure DevOps. 
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience. 

Preferred / Nice to Have 

• Domain experience in SaaS, B2B, Enterprise platforms, or ERP implementations.
• Exposure to process mining or analytics tools (e.g., Celonis) or data/reporting tools (SQL, Power BI). 
• Relevant certification: CBAP, CSPO, PMI-PBA, or equivalent. 
• Experience with API/integration-level solutioning (REST APIs, system integration design). 

What Success Looks Like 

Within the first 90 days, the Senior Business Analyst should be independently running requirement workshops, producing accurate process diagrams that both business and engineering trust, and contributing clean, implementation-ready BRDs/FRDs and user stories into active sprints — with visible ownership of at least one end-to-end process-improvement or solutioning initiative. 

ID: P07